Terms of service

Tetromi Terms of Service

Welcome to Tetromi! These Terms of Service ("Terms") govern your access to and use of the Tetromi website (tetromi.com) and the services provided by Tetromi OÜ ("Tetromi," "We," "Us," or "Our"). By accessing our website, submitting a Request for Quote, or engaging in a transaction facilitated by us, you agree to be bound by these Terms. Please read them carefully.

1. Tetromi's Role and Service 1.1. Dual Role: Tetromi operates in two distinct capacities depending on the item in question:

  • As a Reseller: Tetromi acts as the direct seller of the equipment ("Seller of Record"). In this capacity, Tetromi acquires equipment from suppliers and sells it directly to you. The purchase agreement is between you and Tetromi.

  • As an Advertiser/Intermediary: Tetromi provides a platform to list equipment available for sale from a third-party seller ("Third-Party Seller"). In this capacity, Tetromi is not a party to the transaction. The purchase agreement is made directly between you and the Third-Party Seller.

1.2. Clarification of Role: The specific role Tetromi plays for any given transaction will be explicitly and clearly stated in the official quote provided to you. The quote will identify the Seller of Record.

1.3. RFQ Basis: All transactions, whether Tetromi is the Reseller or an Intermediary, are conducted on a Request for Quote (RFQ) basis. Listings on our website are invitations to treat, not binding offers.

2. Request for Quote (RFQ) and Order Process 2.1. Submitting an RFQ: To purchase or make an offer on equipment, you must submit an RFQ through our platform.

2.2. Quote Issuance: Upon receiving your RFQ, Tetromi will provide a detailed quote. This quote will specify the equipment, its price, payment terms, and, most importantly, will clearly identify the Seller of Record (either Tetromi OÜ or a named Third-Party Seller). The quote constitutes a binding offer for a limited period as stated therein.

2.3. Acceptance of Quote: A binding contract is formed upon your formal acceptance of the quote. This contract is with the Seller of Record identified in the quote.

2.4. Payment: Unless otherwise specified, full payment is required upon acceptance of the quote before equipment release.

3. Tetromi Verified & Protected Program (LINK to terms)

3.1. Limited Applicability: The Tetromi Verified & Protected Program is a service that only applies to transactions where Tetromi is the Reseller (Seller of Record), and only if explicitly stated and included in your accepted quote.

3.2. Program Inapplicability: This Program DOES NOT APPLY to any transaction where Tetromi acts as an Advertiser/Intermediary.

3.3. Program Terms (if applicable): When the Program applies, it serves to assign the Buyer the full benefit of the warranty offered by the original equipment supplier ("Supplier"). Under this model, the Buyer's claim and remedy are directly with the Supplier. Tetromi's role is limited to initiating this process upon timely notification from the Buyer. The full terms and conditions for the Program are available here and are incorporated by reference into these Terms.

3.4. Sales by Third-Party Sellers: For items where the Seller of Record is a Third-Party Seller, no guarantees, warranties, or protections of any kind are offered by Tetromi. The transaction is solely between you and the Third-Party Seller.

4. Shipping, Delivery, and Risk of Loss 4.1. All transactions are governed by the delivery term Ex Works (EXW Incoterms 2020) at the location specified in the quote.

4.2. Transfer of Risk: The risk of loss or damage to the equipment transfers from the Seller of Record to you the moment the equipment is made available for collection by your designated carrier.

4.3. Buyer’s Responsibility: You are solely responsible for arranging and paying for all aspects of transportation from the point of collection.

5. Buyer's Responsibilities 5.1. You agree to provide accurate and complete information when submitting an RFQ.

5.2. You acknowledge your responsibility to conduct all necessary due diligence, especially for transactions with Third-Party Sellers where Tetromi provides no guarantees.

5.3. You agree to comply with all applicable laws and regulations regarding the purchase, import, and use of the equipment.

6. Disclaimer of Warranties and Limitation of Liability 6.1. Transactions Where Tetromi is the Reseller:

  • Disclaimer: The equipment is sold "AS IS, WHERE IS." Tetromi makes no warranties, express or implied, beyond assigning the rights to the Supplier's warranty when the "Verified & Protected Program" is applicable.

  • Exclusive Remedy & Liability Limitation: If the "Verified & Protected Program" applies, your sole and exclusive remedy for any claims of non-conformity is directly with the equipment's Supplier under the terms of their warranty. Tetromi has no liability for the warranty itself or the outcome of any claim. Tetromi's total liability in connection with any transaction shall in no event exceed the original purchase price paid.

6.2. Transactions Where Tetromi is an Advertiser/Intermediary:

  • Disclaimer: Tetromi is not a party to the transaction. We make absolutely no representations, warranties, or guarantees of any kind regarding the equipment, the accuracy of the listing, or the performance of the Third-Party Seller. The equipment is offered "AS IS, WHERE IS" by the Third-Party Seller.

  • No Liability: Tetromi shall have no liability whatsoever for any aspect of the transaction or the equipment, including but not limited to direct, indirect, or consequential damages. We are not responsible for any disputes that may arise between you and the Third-Party Seller.

7. User Conduct (Applicable to Website Interaction) 7.1. You agree to use the Tetromi website lawfully and not engage in any activity that may harm or disrupt the platform.

8. Termination 8.1. We reserve the right to suspend or terminate your account or access to our services if you violate any part of these Terms.

9. Indemnification 9.1. You agree to indemnify, defend, and hold harmless Tetromi from any and all claims, damages, or liabilities arising from your use of the website, your breach of these Terms, your transaction with a Third-Party Seller, or your improper use or installation of any purchased equipment.

10. Intellectual Property 10.1. All content and trademarks on the Tetromi website are the property of Tetromi or their respective owners and may not be used without permission.

11. Governing Law and Dispute Resolution 11.1. These Terms shall be governed by the laws of Estonia. Any disputes arising hereunder shall be resolved exclusively in the courts of Estonia.

12. Miscellaneous 12.1. Entire Agreement: These Terms, together with any accepted quote and, if applicable, the "Tetromi Verified & Protected Program" Terms, constitute the entire agreement between you and Tetromi regarding our services.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.